OUR WARRANTY TERMS AND CONDITIONS

Warranty: 2 years all inclusive. (I.e. Product, Batteries, Labour, Travel)

Warranty small print:

• We undertake to repair or replace, during office hours, the product supplied for a full 2 years.
  from date of invoice, including travel or transport to and from the site.
• Excludes insurable perils i.e. water, fire, lightning, surge damage etc.
• The unit must be kept in operation at all times with a maximum inactive/disconnected state of 30 days.
• The unit must be kept indoors - temperature 0 - 40 degrees Celsius.
• Excludes any product that has been tampered with.
• Excludes any product that has been overloaded.
• Excludes any faults that occur due to out of specification conditions
• Warranty held in South Africa only.

**Please add the equipment to your insurance against the above events.

**Battery Warranty is reduced to 6 months during Loadshedding conditions.

OUR RETURN POLICY TERMS AND CONDITIONS

It is the sole responsibility of the customer to determine that the goods or services ordered are suitable for the intended purpose.

Any discrepancies or failures of the goods supplied must be reported to Cooper Power within 48 hours of dispatch by Cooper Power, failing which it is accepted that the order has been satisfactorily executed.

Any correctly supplied goods that are returned within 48 hours of dispatch by Cooper Power will attract a 10% handling fee.

No returns will be accepted after 48 hours of dispatch.