OUR WARRANTY MISSION

We want to give our clients full confidence in our Products and Services.

We want to take the risk away from our customers.

And we will do this because we believe in our products.

 

OUR WARRANTY TERMS AND CONDITIONS

Warranty: 2 years all inclusive. (I.e. Product, Batteries, Labour, Travel)

Warranty small print:

  • We undertake to repair or replace, during office hours, the product supplied for a full 2 years.
    from date of invoice, including travel or transport to and from the site.
  • Excludes insurable perils i.e. water, fire, lightning, surge damage etc.
  • The unit must be kept in operation at all times with a maximum inactive/disconnected state of 30 days.
  • The unit must be kept indoors - temperature 0 - 40 degrees Celsius.
  • Excludes any product that has been tampered with.
  • Excludes any product that has been overloaded.
  • Excludes any faults that occur due to out of specification conditions
  • Warranty held in South Africa only.

**Please add the equipment to your insurance against the above events.

**Battery Warranty is reduced to 6 months during Loadshedding conditions.

 

Our 3 phase range Includes:

4 x free services (1 every 6 months) for the duration of the 2-year warranty. within the 50km ranch of any cooper power branch.